page name:passenger-terms-and-conditions

Compare & Book Taxi Fares

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The UK’s favourite price comparison website for low cost taxi fares and bookings.



1.1.    What these terms cover. These are the terms and conditions on which we supply services on They will apply to your use of this site, you account with us and to all bookings that you make with us.

1.2.    Why you should read them. Please read these terms carefully before you set up an account with us or make a booking. These Terms tell you who we are, how we will provide our service to you, how you and we may terminate your account with us, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.


2.1.    Who we are. We are Jumpyn Ltd a company registered in England and Wales. Our company registration number is 10190353 and our registered office is at Greenwood House, Greenwood Court, Skyliner Way, Bury St. Edmunds, Suffolk, United Kingdom IP32 7GY.

2.2.    How to contact us. You can contact our customer service team by writing to us at [email protected] or Greenwood House, Greenwood Court, Skyliner Way, Bury St Edmunds, Suffolk IP32 7GY. You may also contact us by calling 0330 088 2385.

2.3.    How we may contact you. If we have to contact you we will do so by telephone (where you have provided a telephone number to us) or by writing to you at the email address or postal address you provided to us in your order.

2.4.    "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.


3.1.    Your use of our site is also governed by our Terms of Website Use and Privacy Policy. Please take the time to read these, as they include important terms which apply to you.


4.1.    How it works. We provide an online service which allows you to compare private hire fares and book your journey by using the search facility. We are not a cab company. The search facility allows you to receive system generated prices which are calculated by using mileage rates provided by Cab Partners. You can then proceed and book a journey with any Jumpyn approved Cab Partner. The facility allows you to receive instant prices for long and short distance journeys from registered Jumpyn approved travel providers (Cab Partners).

4.2.    How we will accept your bookings. Our acceptance of a booking will take place when you accept a price and pay for the journey, at which point a contract will come into existence between you and us in relation to the booking. Our obligation to you under this contract will only be to assist you in finding a cab and making payment to your driver.  We are not responsible for the journey with your driver.  This will be entirely between you and your driver.

4.3.    If we cannot accept your cab request. If we are unable to accept or meet your request for a cab, we will inform you of this and will not charge you for the booking.

4.4.    We are not responsible for delays outside our control. If a driver/company is delayed by an event outside their control then the driver/provider will contact you as soon as possible to let you know and the driver/provider will take steps to minimise the effect of the delay.

4.5.    If you are not present when your cab arrives. On arrival at the pick up location the driver will take reasonable steps to locate you by using the contact information you provided when you made the booking. If you cannot be located or contacted, it is at the driver’s/company’s discretion as to how long they wait for you at the pickup location. Each driver/company will have different procedures and we cannot be held responsible in any way if you are not present at the pick up location. If you wish to seek a refund or compensation you must contact the driver or company directly. 

4.6.    Your legal rights if your driver is late. If the driver is late it is a matter between you and the driver/company. If you want to seek compensation you must contact the driver/company directly. Any compensation you agree with the driver/company would come direct from driver/company. We cannot be held responsible for the time keeping of drivers/companies.  

4.7.    Your right to cancel the booking. If you cancel your booking after you have paid for it, we will refund you in full. Refunds will only be issued by us if the booking is cancelled by the passenger or booked Cab Partner through the site before and up to the departure date and time. Any claim for a refund after the departure date and time should be directed to the booked Cab Partner.
4.8.    If your driver/provider cancels the booking. If the driver/provider cancels a booking you will be notified. We will attempt to source a replacement provider and if unsuccessful you will receive a full refund.

4.9.    Your driver is not employed by us.  The driver you will find through our service is an independent business or employed by an independent business.  They are neither contractors nor employees of our company. If you have a complaint regarding their services, please contact the driver and or company directly and please note that we will not be liable to you for anything they do or fail to do. We do not assist with disputes between passengers and Cab Partners/provider. Additionally you can review the driver and/or company on the site.


5.1.    You may terminate your account at any time. If you wish to terminate your account with us please write to us at [email protected] or Greenwood House, Greenwood Court, Skyliner Way, Bury St Edmunds, Suffolk, IP32 7GY. We will terminate your account within 3 business days of receipt of your request.

5.2.    We may terminate your account. We may terminate your account at any time by writing to you if you are in breach of these Terms or if you become bankrupt.


6.1.    How to tell us about problems. If you have any questions or complaints about our booking service please contact us. You can contact our customer service team by writing to us at [email protected] or Greenwood House, Greenwood Court, Skyliner Way, Bury St Edmunds, Suffolk IP32 7GY. 


7.1.    Where to find the price for our services. The price for your booking will be quoted when search results are shown. The price includes your cab fare and booking fee.

7.2.    If a fare is higher than quoted/paid and subsequent changes occur after the original booking has been placed with us and paid for which increases the price then any additional cost should be paid directly to the driver/company.

7.3.    If a fare is lower than quoted/paid and subsequent changes occur after the original booking has been placed with us and paid for which lowers the price then the difference will be paid to you from the driver/company.

7.4.    When you must pay and how you must pay. We use Pay Pal and Sage Pay to take online payments. Pay Pal will typically accept most major credit and debit cards, please see or for further information. You must pay your cab fare in advance of the booking. 


8.1.    We have no liability for your journey.  Our service to you is to help you find a driver and facilitate payment of your fare.  We accept no responsibility to you for the actual journey with your driver, any accidents that may happen to you or for anything that your driver does or fails to do.

8.2.    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.


9.1.    When we will use your personal information. We will use the personal information you provide to us:

9.1.1.    to provide our services to you;
9.1.2.    to process your payment for the service; and
9.1.3.    if you agreed to this during the account registration process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

9.2.    How we use your information. Our Privacy Policy explains in detail what information about you we collect, how we use it and what rights you have in relation to our processing of your information. In particular, we will only give your personal information to third parties if you have given consent for us to do so or where the law either requires or allows us to do so.


10.1.    We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

10.2.    Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

10.3.    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4.    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you fail to make a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

10.5.    Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.